Stuff Every Groom Should Know

ORDER PROCESSING & DELIVERY: Within 3 business days of placing your order, we will initiate the processing, and it will be shipped within 5 days. You will receive an email containing tracking information shortly after your order placement.

SHIPPING FEES:

$0-15 before taxes: Shipping is $6.00

$15.01-$75.00 before taxes: Shipping is $8.00

$75.01-$125.00 before taxes: Shipping is $10.00

$125.01-$250.00 before taxes: Shipping is $13.00

$250.01 and above before taxes: Shipping is free

ORDER PROCESSING & DELIVERY: Within 3 business days of placing your order, we will initiate the processing, and it will be shipped within 5 days. You will receive an email containing tracking information shortly after your order placement.

CANCELLATIONS: We cannot accommodate order cancellations once they have been placed. If your order is currently being processed or has already been shipped, please refer to our Return Policy provided below.

VARIATIONS: While we strive to present our items as accurately as possible, please bear in mind that due to digital color calibration and the unique nature of some of our finds, there may be slight variations in colors and finishes compared to the image displayed on our website. If you have any inquiries, feel free to contact us at orders@houseofhazen.com, and we will gladly provide you with additional information regarding our products.

FINAL SALE: All jewelry, art, seasonal items, books, food, and sale items are final sale.  All special orders must be pre-paid and are final sale.

EXCHANGES & STORE CREDIT: For non-sale items that are in their original, unwashed, unworn, unsoiled, unstained, and unaltered condition, we are pleased to accept purchases for store credit or exchanges. The items should have their original tags attached. If your items meet these criteria, please get in touch with us at orders@houseofhazen.com within 14 days of receiving them. The customer is responsible for covering the return shipping costs. Upon receiving your return, we will process your request within 2-3 business days and issue a store credit. Kindly note that we reserve the right to decline returns that do not meet the aforementioned criteria. In such cases, the items will be returned to the customer at their expense.

DAMAGES: We are committed to ensuring that your ordered items reach your doorstep in a timely manner and without any damages or defects. If you believe that you have received an item with an imperfection, please contact us at orders@houseofhazen.com within 3 days of receiving your order. Failure to do so within this timeframe may result in our inability to process a return or replacement for you. To facilitate the process, please follow these steps:

1. Take a photo of the damaged or defective item, either inside or next to its original packaging.
2. Send an email to orders@houseofhazen.com with the subject line "Damage." Include the photos, order number, and a brief note specifying the damaged item(s).

Should you have any further inquiries regarding your order, please don't hesitate to reach out to us at orders@houseofhazen.com.

SHIPPING ADDRESS: House of Hazen | 735 North Main Street, Suite 200 | Alpharetta, GA 30009