Returns & Exchanges

Returns and exchanges are accepted within 7 days for a full refund.  Returns made after 7 days and within 30 days of the purchase date will receive store credit only.  We accept returns on any non-sale, unopened or unused merchandise with your original receipt. For your convenience all returns may be made via mail or in our store.

For items that have been damaged in shipping, please email customerservice@houseofhazen.com and include pictures of damaged items and pictures of the shipping box. 

 All jewelry, seasonal items, books and sale items are final sale.  All special orders must be pre-paid and may not be returned.

Cancelling Orders

You can cancel your order up to 24 hours of purchase as long as your order has not been processed and sent for shipment.